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FFIEC Issues Guidance on Authentication and Access to Financial Institution Services and Systems

WASHINGTON, D.C. – The Federal Financial Institutions Examination Council (FFIEC), on behalf of its members, today issued guidance that provides financial institutions with examples of effective authentication and access risk management principles and practices for customers, employees, and third parties accessing digital banking services and information systems.

The guidance:

  • Highlights the current cybersecurity threat environment including increased remote access by customers and users, and attacks that leverage compromised credentials; and mentions the risks arising from push payment capabilities.
  • Recognizes the importance of the financial institution’s risk assessment to determine appropriate access and authentication practices to determine the wide range of users accessing financial institution systems and services.
  • Supports a financial institution’s adoption of layered security and underscores weaknesses in single-factor authentication.
  • Discusses how multi-factor authentication or controls of equivalent strength can more effectively mitigate risks.
  • Includes examples of authentication controls, and a list of government and industry resources and references to assist financial institutions with authentication and access management.

The new guidance replaces previous documents issued in 2005 and 2011.

Read the new guidance, Authentication and Access to Financial Institution Services and Systems .

Media Contacts

Federal Reserve: Chelcee Stearns (202) 452-5228

CFPB: Mike Robinson (202) 597-4022

FDIC: LaJuan Williams-Young (202) 898-3876

NCUA: Ben Hardaway (703) 518-6333

OCC: Stephanie Collins (202) 649-6870

SLC: Laura Fisher (202) 812-9813

The Consumer Financial Protection Bureau is a 21st century agency that implements and enforces Federal consumer financial law and ensures that markets for consumer financial products are fair, transparent, and competitive. For more information, visit