Field hearing on arbitration in Newark, NJ
CFPB Director Richard Cordray announced the release of a study indicating that arbitration agreements restrict consumers’ relief for disputes with financial service providers by limiting class actions. The report found that, in the consumer finance markets studied, very few consumers individually seek relief through arbitration or the federal courts, while millions of consumers are eligible for relief each year through class action settlements. The Bureau’s report also found that more than 75 percent of consumers surveyed did not know whether they were subject to an arbitration clause in their agreements with their financial service providers, and fewer than 7 percent of those covered by arbitration clauses realized that the clauses restricted their ability to sue in court.
The CFPB released a study indicating that arbitration clauses in agreements between consumers and financial service providers restrict dispute relief for consumers by limiting their ability to sue the financial service provider in court.