Today, you have new rights if you send money to family or others outside the United States.
These protections come from a new rule that applies to electronic money transfers sent by consumers in the United States to people or businesses in other countries. In general, the rule covers transfers sent by companies – such as money transmitters, banks, credit unions, and other financial services companies – that consistently send more than 100 international money transfers each year.
If you make transfers covered by the rule, you will receive a number of new protections, including free, upfront information about the exchange rate, fees, and taxes you will pay, and the amount to be received.
You’ll also have the right to cancel transfers, generally within 30 minutes, at no cost.
If there’s an error, you’ll have 180 days to report the problem to the company. Once you contact the company, it has 90 days to investigate the matter and tell you what it finds. In some cases, you could receive a refund or have the transfer sent again.
Getting the word out
People send tens of billions of dollars from the United States to foreign countries each year, and we are doing our best to get the word out about the new consumer protections they now have. We’re working with nonprofit organizations, state agencies, churches, consulates, and others to distribute posters, brochures and other materials to the communities they serve.
We’re also adding several new questions and answers to Ask CFPB and to consumerfinance.gov/es. And, in the coming weeks, we’ll begin advertising these new consumer protections as more people begin sending money to friends and families around the holidays. You can learn more about the rule here.