Wells Fargo Bank, N.A.

The Consumer Financial Protection Bureau (CFPB) took action against Wells Fargo Bank for illegal private student loan servicing practices that increased costs and unfairly penalized certain student loan borrowers. The Bureau identified breakdowns throughout Wells Fargo’s servicing process including failing to provide important payment information to consumers, charging consumers illegal fees, and failing to update inaccurate credit report information. 

According to the CFPB’s order, Wells Fargo failed to provide the level of student loan servicing that borrowers are entitled to under the law. Because of the breakdowns throughout Wells Fargo’s servicing process, thousands of student loan borrowers encountered problems with their loan or received misinformation about their payment options. The CFPB found that the company violated the Dodd-Frank Wall Street Reform and Consumer Protection Act’s prohibitions against unfair and deceptive acts and practices, as well as the Fair Credit Reporting Act.

The CFPB’s order requires Wells Fargo to improve its consumer billing and student loan payment processing practices. The company must also provide at least $410,000 in relief to borrowers and pay a $3.6 million civil penalty to the CFPB.

Related documents

Consent order

Stipulation

Press release

Consumer Financial Protection Bureau Takes Action Against Wells Fargo for Illegal Student Loan Servicing Practices