VyStar Credit Union
On October 31, 2024, the Bureau issued an order against VyStar Credit Union (VyStar), a Jacksonville, Florida based credit union with approximately 850,000 members with deposit accounts. VyStar membership is open to, among others, those living or working in the 49 contiguous counties of Central to North Florida, 29 Georgia counties, and past and present military members and their families. In May 2022, VyStar attempted to launch a new online and mobile banking platform with a new provider. The Bureau found that VyStar’s planning and implementation of the conversion violated the Consumer Financial Protection Act of 2010. The order required VyStar to come into compliance with the law, establish a governance committee to ensure proper management of projects involving consumer facing banking systems, ensure that all consumers owed redress have been paid, and pay a $1.5 million civil money penalty.
On July 21, 2025, pursuant to its authority under 12 U.S.C. § 5563(b)(3), the Bureau terminated the order and waived any alleged non-compliance therewith. VyStar fulfilled certain obligations under the order, including, among other things, paying a civil money penalty of $1,500,000 to the Bureau and taking steps to conduct an audit to verify that all fees and costs described in Paragraph 50(d) of the order were refunded to members who submitted requests.
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Order Terminating the Consent Order