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Regions Bank

On April 28, 2015, the Bureau issued an order against Regions Bank, which is headquartered in Birmingham, Alabama, operates approximately 1,700 retail branches and 2,000 ATMs across 16 states. The Bureau found that Regions violated Regulation E’s prohibition against depository institutions charging overdraft fees on certain transactions without consumers first affirmatively opting in for overdraft protection. The Bureau also found that Regions engaged in deceptive acts and practices in violation of the Consumer Financial Protection Act of 2010 by charging overdraft fees in connection with its deposit advance credit product even thought it had represented in disclosures to consumers that it would not do so. The order required Regions to refund consumers illegally charged overdraft fees. Regions had voluntarily begun to redress consumers and, under the order, it was required to continue to pay redress totaling approximately $49 million. The order also required Regions to pay a $7.5 million penalty.

Related documents

Consent Order


Press release

CFPB Fines Regions Bank $7.5 Million for Unlawful Overdraft Practices

Case docket

View case filings