Keeping the marketplace safe for consumers
Despite the nationwide disruptions caused by the coronavirus, we continue working to help consumers and keep the consumer financial marketplace safe from unfair, deceptive, and abusive acts and practices, discrimination, and other violations of the Federal consumer financial protection laws.
We are committed to protecting consumers through our supervisory work while working to ensure the health and safety of our examination staff and the employees of the institutions we supervise. We are continuously receiving updated information from entities that operate in markets posing elevated risk of consumer harm due to pandemic-related issues, and we continue to conduct supervisory activities designed to ensure entities operate in compliance with Federal consumer financial law. As we conduct our supervisory work, we will consider the circumstances that supervised entities are facing as they assist consumers.
Our enforcement team is on the job and committed to vigorously enforcing consumer financial protection laws in all markets under our jurisdiction.
The enforcement team is:
- Closely monitoring the marketplace
- Coordinating with Federal and State regulators
- Investigating potential violations of the consumer financial protection laws
- Taking swift action in federal courts and administrative proceedings against companies or individuals that violate the law to benefit at the expense of consumers
While the Bureau is mindful of challenges faced by institutions during the covid-19 pandemic, we have not and will not hesitate to take public enforcement action when appropriate against companies or individuals that engage in unfair, deceptive, or abusive acts or practices, discriminate, or otherwise violate Federal consumer financial protection laws.
Ways you can help
Submit a complaint
To help us monitor the marketplace for unfair treatment, abuse, deception, and discrimination, consumers can submit complaints online. Complaints give us insight into problems people are experiencing in the marketplace and help us enforce federal consumer financial laws.
Report potential violators
We also encourage current or former employees, contractors, vendors, and competitor companies to report potential violations of Federal consumer financial law.
Whistleblowers should contact the Bureau at firstname.lastname@example.org or (855) 695-7974.