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Student Loan Borrower Survey

If you’re here, you probably received our letter asking for your help with an important national survey to better understand consumer experiences with student loans and paying for education.

This survey is sponsored by the Consumer Financial Protection Bureau, a federal agency created in 2010 to make markets for financial products like mortgages, credit cards, and student loans work well for consumers.

Complete the online survey in English or Spanish

We are conducting this study to better understand consumers’ experiences with student loans and paying for education, which can inform and shape policies to help others. To get a complete picture, we need to hear from all types of consumers across America, including those who have never taken out a student loan for their own or someone else’s education.

The responses to this survey will remain confidential. The questionnaire does not ask for any identifying information, so please do not identify yourself in any way while completing the survey.

The survey can be completed online by going to the following webpage: . Once on the webpage, please enter your unique survey pin number included on the cover letter and your 5-digit zip code.

We appreciate your willingness to answer and return the questionnaire and thank you for your help with this important national survey. We look forward to hearing from you.

If you have any questions about this survey, please feel free to call 1-877-219-6416.

Example cover letters and survey questionnaire

Note that the information on the letter you received and the format of your survey questionnaire may differ slightly from the information on these examples.

Student Loan Borrower Survey cover letter (English and Spanish)

Student Loan Borrower Survey questionnaire (English)