Bulletin re: representations regarding effect of debt payments on credit reports and scores
In response to recent practices observed during supervisory examinations and enforcement
investigations, the Consumer Financial Protection Bureau (CFPB or Bureau) issues this bulletin to
provide guidance to creditors, debt buyers, and third-party collectors about compliance with the
Fair Debt Collection Practices Act (FDCPA) and sections 1031 and 1036 of the Dodd-Frank Wall
Street Reform and Consumer Protection Act of 2010 (Dodd-Frank Act) when making
representations about the impact that payments on debts in collection may have on credit reports
and credit scores.