When I send money out of the country, can I get fee and exchange rate information in my language?
Maybe. It depends on what languages the company uses to advertise, sell, or promote its services where you made the transfer.
Companies that send money abroad usually provide receipts and other material in English. But, federal law requires some companies, called remittance transfer providers, to use your language on receipts and other disclosures if it uses your language in its advertising, sales and promotional materials where you made the transfer, or if it made the transfer in your language.
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Submit a complaint
We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.