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What should I do if I have problems making my auto loan payments?

If you are having problems making payments, contact your lender or loan servicer and ask what options are available to you. 

You can try to work out a payment plan. If you do, confirm any payment plan in writing. Also, be sure to ask about any negative impact that a workout plan might have on your credit report. If you are told there will not be any negative impact if you select one of the options you are offered, ask for confirmation in writing. If you have trouble making your auto loan payment, the sooner you contact the lender the better chance you have of working out an arrangement that gives you time to get back on track.

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We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.

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