I sent money to a friend in a foreign country, but the amount received was less than what I sent. What can I do?
These fees or taxes generally are deducted by a company that is helping process the transfer, or they are charged to the recipient.
If you used a remittance transfer provider, it must generally tell you about some of these fees before you pay for the money transfer. In addition, the information you receive may tell you that other fees and taxes could be taken out of the remittance transfer after it is sent.
If you believe a mistake was made, or if you have questions, contact the company that sent the money right away. If you used a remittance transfer provider to send money abroad, federal law generally gives you the right to have errors investigated. The company also must tell you the results of the investigation. For certain types of errors, such as if the money never arrives, you may be able to get a refund or have the transfer sent again. If you are not satisfied with the company’s response, you can also submit a complaint to the CFPB.
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Submit a complaint
We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.