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I sent money to a foreign country and there were unexpected fees taken out. What should I do?

When you send money to another country, sometimes fees or taxes are charged or deducted after the transfer is sent. Federal law generally gives you the right to disclosures on fees before you pay and have errors investigated.

These fees or taxes generally are deducted by a company that is helping process the transfer, or they are charged to the recipient.

If you used a remittance transfer provider, certain fees and taxes, or estimates of these fees and taxes, must be provided to you before you pay for the money transfer. In addition, the information you receive may tell you that other fees and taxes may be taken out of the remittance transfer after it is sent. The actual fees and taxes may differ from the estimates.

If you believe a mistake was made, contact the company that sent the money right away. If you used a remittance transfer provider to send money abroad, federal law generally gives you the right to have the company investigate the error. The company also must tell you the results of the investigation. For certain types of errors, such as if the money never arrives, you may be able to get a refund or have the transfer sent again. If you are not satisfied with the company’s response, you can also submit a complaint to the CFPB online or by calling (855) 411-CFPB (2372).

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We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.

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