I am having a problem with my college/university. Where can I file a complaint?

Answer:

If you are having a problem with your school, you should tell someone about it by submitting a complaint. Where you submit a complaint depends on the type of benefits or loans you may be receiving.  

If you are receiving Pell grants or Federal student loans you should submit your complaint about the school to the Department of Education (ED). If you are receiving GI Bill® benefits, submit your complaint about the school to the Department of Veterans Affairs (VA). If you receive military tuition assistance or MyCAA benefits, submit your complaint about the school to the Department of Defense (DoD).

 If you are having a problem with a private student loan or the servicing of a federal loan, you can submit a complaint about the loan with the CFPB online or by calling us at 1-855-411-CFPB (2372).

 No matter where you submit your complaint, each agency will work to get you a response.

 Every complaint that is submitted gives us insights into problems that people are experiencing in the marketplace and helps us to identify and prioritize problems for potential action. The result: better outcomes for consumers, and a better financial marketplace for everyone.

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The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.

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