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Can I cancel a money transfer?

You may be able to cancel a money transfer but it depends on the circumstances. If you would like to cancel a transfer, review your contract and receipt, and contact the company immediately.

If you sent money internationally, you have the right to cancel the transfer at no cost if it meets certain conditions:

  • You used a remittance transfer provider to send a remittance transfer, as defined under federal law.
  • The money hasn’t been deposited or picked up by the recipient, and you paid for the transfer less than 30 minutes ago. Or, if you scheduled the transfer in advance, you can cancel the transfer up to three business days before it is made.

In some cases, state law or the transfer provider’s own rules may give you more time to cancel a transaction.

If you received a receipt for your transfer, it should generally state what your cancellation period is.

Take the next step

Submit a complaint

We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.

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