Explainer: How does the Chase order handle refunds?
Yesterday, we determined that Chase Bank USA, N.A. and JPMorgan Chase Bank, N.A. unfairly billed customers for services relating to identity theft...
Blog archive
A new toolkit for social services providers
Managing money and choosing financial products can be challenging. Even the wealthiest people seek financial advice, but for consumers who are struggling to...
Our new mortgage visualization tool
Today, we're launching a set of web-based tools to provide consumers with easier access to public HMDA data. We're excited to see what you do, and encourage...
Live from Itta Bena, Mississippi!
Today's live event has ended.If you missed the event, you can read CFPB Director Cordray's remarks and check out our mortgage visualization tool.A recording...
Meet Nora
We're really excited to introduce one of our latest team members, Nora Dowd Eisenhower, who will be serving as the head of the Office for Older Americans...
Save the date, Chicago, Illinois!
Join us for a field hearing in Chicago on credit cards. The hearing will take place on Wednesday, October 2 at 11 a.m. CDT at the following address: Winter...
Reminder: Accessing your scholarships and student loan funds
Many college students receive scholarships, grants, and student loans to help them pay rent, get to and from school, and cover other costs, like textbooks...
Save the date: Banking on Campus
Join us for a discussion on financial products marketed to college students: 1 p.m. EDT Monday, September 30 Washington, D.C. Earlier this year, we...
Save the date: Join us for a Consumer Advisory Board meeting in Itta Bena, Mississippi
Join us for a Consumer Advisory Board meeting with Director Cordray where we will discuss innovative strategies for improving consumer access to credit...
A federal partnership to increase financial capability for workers with disabilities
We know that individuals with disabilities often face barriers and challenges in moving toward economic security and self-sufficiency. That's why we're...
It’s back to school season, so let’s have the #MoneyTalk
With every new school year, your kids get closer to the time when they'll live their own financial lives. It's a good time to think about how kids are...
December in August
August is usually a time when military families are wrapping up duty station moves, squeezing in summer vacations, and getting the kids enrolled in school...
Updates to remittance transfer rule resources and a correction to the rule
We strive to make financial markets work for both consumers and the entities we regulate. Critical to that goal is making sure that businesses – both small...
A closer look at the trillion
A few weeks ago, we released new estimates on the size of the student loan market, which is approaching $1.2 trillion, with federal student loans crossing...
What we’re hearing from private student loan borrowers
Today, we released a mid-year update analyzing complaints from private student loan borrowers. The update explores some of the challenges consumers face...
Financial coaching services to transitioning veterans and economically vulnerable consumers
Whether you are a veteran transitioning to life in the civilian world or a consumer facing economic challenges – for example, seeking work after becoming...
Our first financial literacy report to Congress
Our first financial literacy report to Congress discusses our approach to financial literacy and the work we've done to help consumers make better informed...
Your first line of consumer defense
Military Consumer Protection Day was started to help the military community learn about the various laws, agencies, and resources that protect them from...
New ways to combat harmful debt collection practices
Updated on May 22, 2014 Today, in addition to two bulletins putting companies on notice about harmful debt collection practices, we're also releasing new...
Live from Portland, Maine!
We were in Portland, Maine for a field hearing on debt collection practices. There were remarks from CFPB Director Richard Cordray, as well as testimony from consumer groups, industry representatives, and members of the public.
Rulemaking agenda
Today, we are posting a semi-annual update of our rulemaking agenda in conjunction with a broader initiative led by OMB to publish a Unified Agenda of...
Final list of rural and underserved counties for use in 2014
Several of our rules have provisions related to mortgage loans made by creditors that during the preceding year operated predominantly in "rural" or...
Our contact center is closed tomorrow, but you can still reach us online
Taking consumer complaints is an important part of what we do, and we're always working to provide you with the best complaint handling services we can. To...
Page last modified @