We can help you fight improper actions by debt collectors: Venida’s story
We’re glad Venida got the help she needed, and we want to make sure that you know that we’re here for you too.
Blog archive
Save the date: Join us for a Credit Union Advisory Council meeting in Washington, D.C.
RSVP to join us for a Credit Union Advisory Council meeting in Washington, D.C., where we’ll discuss overdrafts and consumer complaints.
National City Bank settlement administrator will contact eligible borrowers soon
Last year, together with the Department of Justice, we filed a complaint against National City Bank (National City) for discriminating in mortgage loan...
Special notice for Corinthian students
We announced a lawsuit against for-profit college chain Corinthian Colleges, Inc. We allege that the company lured in tens of thousands of students to take...
Working together to protect student veterans
We're joining the Departments of Veterans Affairs (VA), Defense (DoD), and Education (ED) to better protect servicemembers, veterans, and their family...
We’ve extended the comment period for our complaint narrative policy
Last week, we proposed a policy to give consumers the option to share the stories behind their complaints in our public Consumer Complaint Database. Based...
Everyone has a story—what’s yours?
Your stories matter to us. They inspire and inform the work we do. They can help us spot issues in the financial markets, illustrate challenges people are...
Live from El Paso!
Today, we held a field hearing on consumer complaints in El Paso, Texas. The event featured remarks from Director Richard Cordray, as well as testimony from...
Save the date, El Paso!
Join us for a field hearing in El Paso, Texas on consumer complaints. The hearing will take place on Thursday, July 17 at 10:30 a.m. MDT. The event will...
We’re training housing counselors on the new mortgage servicing rules
Since last December, we’ve provided on-site and virtual trainings to more than 5,000 housing counselors in more than twenty cities.
We participated in the National Day of Civic Hacking (again)
During the event, we participated and watched representatives from traditionally disconnected groups work together on some of the most pressing issues...
Behind the numbers: Servicemember complaints
In the Snapshot of complaints received from servicemembers, veterans, and their families that we're releasing today, you'll find the types and trends of...
We’ve heard more than 300,000 complaints. Should we hear from you?
Every complaint helps us in our work to supervise companies, enforce federal consumer financial laws, and write better rules and regulations. You speaking...
We asked about your student loans and you answered
In particular, we frequently hear that the process to allocate an extra payment to your loan with the highest interest rate – generally the best way to...
New feedback system for GI Bill and Tuition Assistance recipients
Today, the CFPB is very pleased to join the Departments of Veterans Affairs, Defense, Education, and Justice, as well as the Federal Trade Commission, in...
Servicemembers, you have new mortgage protections in 2014
For military families, this means that when they seek help for a troubled mortgage or have to move because of Permanent Change of Station (PCS) orders, they...
Helping student loan borrowers stay afloat
This morning, CFPB Director Richard Cordray, Education Secretary Arne Duncan, and Acting Deputy Treasury Secretary Mary Miller convened a meeting with the...
You can submit a payday loan complaint
Payday loans are typically marketed as a way to get quick cash when you need it. They are generally for small amounts due quickly, like on your next payday...
Your chance to weigh in on debt collection practices
We're considering issuing rules for the debt collection industry, but first we want to hear from you so we can learn more about the debt collection system...
What military families should know about payday loans
Starting today, you can submit payday complaints to us. So this seems a good time to remind you that if you are a servicemember on active duty you, your...
What we’re hearing from private student loan borrowers
Today, we released a mid-year update analyzing complaints from private student loan borrowers. The update explores some of the challenges consumers face...
Our contact center is closed tomorrow, but you can still reach us online
Taking consumer complaints is an important part of what we do, and we're always working to provide you with the best complaint handling services we can. To...
Dig in: Releasing credit report and money transfer complaint data
We promised more expansions and improvements to the Consumer Complaint Database and, just in time for the National Day of Civic Hacking, we’re delivering on that promise.
Releasing complaint data about credit cards, mortgages, student loans, bank accounts, services, and other consumer loans
What are you going to make with #CFPBdata? Last summer, we launched our Consumer Complaint Database featuring data about credit card complaints. Today...
Meet someone who has personally worked with more than 2,000 consumers
Yesterday, I had the honor of meeting Whitney, a star member of our team who answers calls from consumers. She's personally helped more than 2,000 people...
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