Blog archive

Our recent report will concentrate on some of the most common financial struggles servicemembers face during their military careers; as well as detailing...

We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016.

As the number of older Americans with student debt has quadrupled, older borrowers complain about many problems with lenders, loan servicers, and debt...

Our report highlights trends and issues reported in servicemember complaints about VA mortgage refinances. We also have direct-to-consumer tips to remember...

What 1 million complaints – and people from all over the U.S. – tell us about the financial marketplace.

On August 1, 2016 we will publish a notice of a proposed information collection in the Federal Register.

Take control of your financial life with these ten tools that can help you make choices at the grocery store, pay your credit card bill, and deal with debt...

Learn about the five financial products and services we've received the most complaints about in the last 5 years. Check out the resources we've created to...

When you have an issue with a financial product or service, you have the right to have your complaint heard and responded to. Many people submit complaints...

Harry noticed that his son Ari, a servicemember, was struggling with his car loan, so he reached out to the Bureau. His story led to our investigation into...

The number of complaints we receive from the military community continues to grow; from 2014-2015, complaints increased by 13 percent. For the second year...

In the past month, credit reporting complaints showed the greatest monthly percentage increase compared to other products the CFPB accepts complaints about...

In Jorge's words, "Within two weeks, everything was finalized . . . [I got] a letter saying it's gone." He continued, "Having a good credit score and a...

Today, for the first time, we are making consumers' complaint narratives – the heart and soul of the complaints we receive – public. These narratives are...

We know that buying a home can be complicated, and that's why we've created tools to help home buyers understand and shop for mortgages. We're glad that...

Some of these companies, called specialty consumer reporting agencies, compile and sell reports with all kinds of personal data including, but not limited to, the history of your employment, rental, banking, lending, insurance, and criminal background. This includes other public record data such as tax liens, civil suits and bankruptcy data. We’ve got a list of consumer reporting agencies, so you can fact-check them to ensure your personal report data is accurate and complete.

If you are paying back student loans, you are not alone. Over 40 million Americans are repaying more than $1.2 trillion in outstanding student loan debt...

Today, we're releasing our third Snapshot of Complaints Received from Servicemembers, Veterans and their Families. The report details the data and trends...

While you can see hundreds of thousands of complaints in the Consumer Complaint Database, these complaints are much more than just data to us. They reflect...

Today, we're asking several players in the student loan industry to find out what progress they've made. We're looking to find out what loan modification...

Servicemembers, veterans and military families have submitted more than 11,000 debt collection complaints to the CFPB since we began accepting them in July...

For all of you faced with student loan payments and crafting New Year’s resolutions to conquer your debt, we’ve put together some tips to help you navigate through the noise.

Today, we're releasing a report that looks at deals between financial institutions and colleges to market credit cards to students. This year we found that...

Today, we're reminding lenders that placing unnecessary documentation requirements on recipients of Social Security disability income, including disabled...

We encourage all consumers to check their credit report regularly, but we want to especially encourage veterans who use this benefit to be sure that their...