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Now accepting money transfer complaints

It’s pretty incredible that you can quickly send money to almost anywhere in the country or abroad. Many people do so on a daily basis and starting today you can submit a money transfer complaint if you have an issue such as:

  • Money was not available when promised
  • Wrong amount charged or received (Transfer amounts, fees, exchange rates, taxes, etc.)
  • Incorrect/missing disclosures or info
  • Other transaction issues (Unauthorized transaction, cancellation, refund, etc.)
  • Other service issues (Advertising or marketing, pricing, privacy, etc.)
  • Fraud or scams

Before you submit

Have this information handy:

  • Sender’s name and address
  • Recipient’s name and address
  • Date of the transfer
  • Receipt or transaction number
  • Name of the money transfer company, bank, credit union, or other entity that sent the transfer
  • The location the money transfer was sent from (for example, if you started the money transfer in a store, the name and address of that store.)

Every complaint we receive helps us understand the challenges facing consumers, and they inform and shape our priorities.

Reading your complaints about money transfers will complement work we have already started in this area, including issuing a rule on international money transfers, which will include a new set of protections for consumers who send money internationally.

Need to submit a complaint in a different language?
Call us at (855) 411-2372 (CFPB). We can help in more than 180 different languages.

Scott Pluta is the Assistant Director for Consumer Response at the Consumer Financial Protection Bureau.

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