Most people who visit consumerfinance.gov are using a mobile device or smartphone, matching a nationwide trend of how people view websites. At the CFPB, we are proud of the work we have already done to make our site mobile-friendly, and still we know we can do more. Research has shown that Black and Hispanic Americans, those with disabilities, those living in rural areas, and lower-income Americans are more likely to own smartphones compared to desktop computers and rely on mobile networks compared to home broadband connections. This means it’s important to continue improving the mobile experience for our customers – everyone in the United States.
We first made our website responsive in 2014, meaning that we designed the pages to function smoothly, no matter what device each person is using to view them. We have continually worked to think about mobile device users first, in our website projects, and we are excited to invest further in this area. Going forward, we are committed to making mobile the default for our public website.
We’ll be taking several actions to ensure that the experience of those we serve is front and center, including:
Designing our mobile experiences first
Creating an experience that works well on any screen, regardless of the device
Conducting usability testing to make sure our products work well on every display type
Taking a data-driven approach to our work, by reviewing and responding to our sitewide analytics
Prioritizing site performance to ensure quick speeds on mobile connections
At the CFPB, we are dedicated to meeting the needs of the American public. Our design and technology teams work diligently to address those needs and respond accordingly with our digital products. How we approach a mobile-first strategy is a key component of this work.
We strive to respond to changing needs by taking an iterative approach to design and development. We will continue working to understand how we can best deliver digital services through testing, data, and iteration. This will ensure that we are meeting the needs for everyone who comes to consumerfinance.gov.