Ombudsman System

The new system of records described in this notice, CFPB.010—CFPB Ombudsman System will allow the Ombudsman’s Office to track inquiries submitted to the Ombudsman while they are being adjudicated.

Who is covered? Individuals or financial service providers who submit inquiries to the Ombudsman’s Office, including CFPB staff assigned to respond to inquiries.

What information is collected? Basic contact information, status of the inquiry, correspondence.

Why is the information collected? To enable the CFPB to efficiently and securely provide assistance to individuals, and financial product or service providers.

System of Records Notice