Correspondence Tracking Database

The Correspondence Tracking Database enables the CFPB to track correspondence, including responsibilities for processing, tracking, responding to, or referring sensitive and/or time-critical correspondence for appropriate processing and responsive action, and to manage mailing lists of individuals who submit correspondence to the Bureau, have correspondence submitted on their behalf, or have requested to receive correspondence from the Bureau.

Who is covered? Individuals who have corresponded with the CFPB and the CFPB staff assigned to process, review and/or respond to the correspondence.

What information is collected? Basic contact information, type of correspondence received (letters, faxes, telegram and emails), received and sent.

Why is the information collected? To enable the CFPB to track correspondence, including responsibilities for processing, tracking, responding to, or referring sensitive and/or time-critical correspondence for appropriate processing and responsive action.


System of Records Notice

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