First National Bank of Omaha

The Consumer Financial Protection Bureau (CFPB) has ordered First National Bank of Omaha to provide $27.75 million in relief to roughly 257,000 consumers harmed by illegal practices with credit card add-on products. The bank used deceptive marketing to lure consumers into debt cancellation add-on products and it charged consumers for credit monitoring services they did not receive. First National Bank of Omaha will also pay a $4.5 million civil money penalty to the CFPB.

Under the Dodd-Frank Wall Street Reform and Consumer Protection Act, the CFPB has the authority to take action against institutions engaging in unfair, deceptive, or abusive practices. The CFPB’s order requires that First National Bank of Omaha repay $27.75 million to affected consumers, end unfair billing and other illegal practices, and pay a $4.5 million penalty.

Related documents

Consent order

Stipulation

Press release

CFPB Orders First National Bank of Omaha to Pay $32.25 Million for Illegal Credit Card Practices