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Citizens Bank, N.A.

On January 30, 2020, the Consumer Financial Protection Bureau (Bureau) filed a complaint in federal court in the District of Rhode Island against Citizens Bank, N.A. (Citizens), alleging violations of the Truth in Lending Act (TILA) and its implementing Regulation Z, including TILA provisions passed under the Fair Credit Billing Act (FCBA) and the Credit Card Accountability Responsibility and Disclosure Act (CARD Act).  The Bureau alleges that Citizens systematically violated TILA and Regulation Z by failing to properly manage and respond to consumers’ credit card disputes and fraud claims.  The Bureau also alleges that Citizens violated TILA and Regulation Z by not providing credit counseling to consumers as required by law.  The Bureau’s complaint seeks, among other remedies, an injunction against Citizens and the imposition of civil money penalties.

Related documents


Press release

Consumer Financial Protection Bureau Announces Action Against Citizens Bank, N.A.