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American Express Bank, FSB

The CFPB ordered American Express to refund an estimated $59.5 million to more than 335,000 consumers for illegal credit card practices. These practices included unfair billing tactics and deceptive marketing with respect to credit card “add-on products” such as payment protection and credit monitoring. American Express will pay an additional $9.6 million in civil penalties to the CFPB.

Related documents

Consent order


Order terminating consent order

Press release

CFPB Orders American Express to Pay $59.5 Million for Illegal Credit Card Practices