Consumer Response: A snapshot of complaints received
We began accepting consumers' credit card complaints on July 21, 2011 and we now accept complaints about mortgages, bank accounts and services, private...
Reports
Our reports focus on a wide range of topics including how consumers interact with financial products and services, trends in specific markets such as debt collection and credit cards, and the experiences of selected populations such as servicemembers, older Americans, and traditionally underserved consumers. Review our reports and analyses to help inform your decisions, policies, and practices.
Debt Burdens Among Credit-Linked Consumers in the United States
Using consumer credit record data, CFPB researchers document how often consumers share credit with likely-household members, what types of credit they share, and what we might miss by focusing solely on individuals.
Report on the use of remittance histories in credit scoring
The Dodd-Frank Act directed us to study the potential for remittance information to enhance consumer credit scores.
Data point: Medical debt and credit scores
Our data point reports are prepared by our Office of Research to provide an evidence-based perspective on consumer financial markets, consumer behavior, and...
Credit reporting complaint snapshot
Listening to consumers and reviewing and analyzing their complaints is an integral part of our work in understanding issues in the financial marketplace...
A Snapshot of Complaints Received
We began accepting consumer complaints on July 21, 2011 and we now accept complaints related to credit cards, mortgages, bank accounts and services, private...
Consumer Response Annual Report
On July 21, 2011, the Bureau began consumer response operations as the nation's first federal agency specifically mandated to protect American consumers in...
Key Dimensions and Processes in the U.S. Credit Reporting System: A review of how the nation’s largest credit bureaus manage consumer data
This paper describes the credit reporting infrastructure at the three largest nationwide consumer reporting agencies (NCRAs) – Equifax Information Services...
Analysis of Differences between Consumer- and Creditor-Purchased Credit Scores
When consumers purchase their credit scores from one of the major nationwide consumer reporting agencies (CRAs), they often receive scores that are not...
Report on remittance transfers
Each year, consumers in the United States send tens of billions of dollars to family members, friends, businesses, and others abroad.
The impact of differences between consumer- and creditor-purchased credit scores
A credit score is a numerical summary of a consumer's apparent creditworthiness, based on the consumer's credit report, and reflects the relative likelihood...
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