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Making Ends Meet Survey

If you’re here, you probably received our letter asking for your help with an important national survey to better understand consumer experiences and decisions when trying to make ends meet.

This survey is sponsored by the Consumer Financial Protection Bureau, a federal agency created in 2010 to make markets for financial products like mortgages, credit cards, and consumer loans work well for consumers.

Many people are facing new or difficult financial situations because of the novel coronavirus, so understanding your experiences is particularly important in developing policies to assist consumers in these uncertain times. Since people’s experiences can vary widely, please fill out the survey even if you have not borrowed or run out of money.

The responses to this survey will remain private and we ask that participants not identify themselves in any way while completing the survey. Participation in this survey will not affect your credit or credit score. The survey can be completed online by going to the following webpage: www.CFPBMakingEndsMeet.com . Once on the webpage, please enter your unique survey pin number included on the cover letter and your 5-digit zip code.

We appreciate your willingness to answer and return the questionnaire and thank you for your help with this important national survey.

If you have any questions about this survey, please feel free to call (855) 246-9457.

Cover letters

Making Ends Meet Survey cover letter (English)

Making Ends Meet Survey cover letter (Spanish)

Making Ends Meet Follow-up Survey cover letter (English)

Making Ends Meet Follow-up Survey cover letter (Spanish)