Skip to main content

Final policy statement on the publication of credit card complaint data

The Bureau of Consumer Financial Protection (the ‘‘Bureau’’) is issuing a final policy statement (the ‘‘Policy Statement’’) to provide guidance on how the Bureau plans to exercise its discretion to publicly disclose certain credit card complaint data that do not include personally identifiable information. The Bureau receives credit card complaints from consumers under the terms of Title X of the Dodd-Frank Wall Street Reform and Consumer Protection Act (the ‘‘Dodd-Frank Act’’). The Policy Statement also identifies additional ways that the Bureau may disclose credit card complaint data but as to which it will conduct further study before finalizing its position.

Policy statement

View Federal Register article