Sign up to address complaints

The CFPB hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of companies, and assists in addressing their complaints. Complaints are sent to companies via a secure website—typically in less than one day—giving companies the opportunity to respond to their customers when there is a problem or misunderstanding.

Companies can access the secure Company Portal to review and respond to their complaints by submitting a completed CFPB Company Portal Boarding Form.   

After you submit the completed form, we’ll contact your point of contact to make sure you have the information you need to respond effectively to your complaints.