Blog archive

The public can submit comments on open banking standard-setter applications to ensure the development of fair and effective open banking standards that serve the interests of all stakeholders, especially consumers.

Cashflow data (regular savings, accumulated savings, paying bills on time) helps predict ability to repay and repayment risk, even when accounting for credit scores.

This blog post examines recent changes in overdraft and NSF fee revenues reported in call reports to understand how announced changes in overdraft policies affected these revenues.

A number of large banks are eliminating non-sufficient fund (NSF) fees on checking accounts, cutting total NSF fee volume by about 50%, or $1 billion, annually. Other banks continue to charge these fees. The Bureau is closely scrutinizing whether and when charging these fees may be unlawful.

Whether you’ve had a bank or credit union checking account for a long time, or are planning to open a new account soon, we have resources to help you make the best decision for you.

The CFPB is releasing a report about consumers’ experiences with overdraft programs and has tips for managing your checking account and avoiding overdraft fees.

The CFPB has released four potential designs for a new overdraft disclosure form for banks and credit unions.

We recently published our Consumer Response Annual Report, which provides an overview of the complaints we received in 2016.

Banks and credit unions can only charge you overdraft fees on one-time debit card transactions and ATM withdrawals if you "opt in." Learn more about the opt...

For the first time in 2015, large banks began reporting separately certain categories of fees—including overdraft and non-sufficient fund fees. The new fee...

Today, we held a field hearing on checking accounts in Louisville, Ky. The hearing featured remarks from Director Richard Cordray, as well as testimony from...

Are you thinking about opening a checking account but aren't sure how to get started? We have resources to help you select a product that's best suited for...

RSVP to join us for a field hearing in Louisville, Ky., about access to checking accounts.

We held a forum on access to checking accounts in Washington, D.C. The event featured remarks from Director Richard Cordray, as well as presentations from...

We'll host a discussion on how checking account screening policies and practices impact consumers. The event will inform the dialogue around how the...

This post is part of a series for National Consumer Protection Week We began taking credit card complaints in July 2011, and we now can help with complaints...

Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...

In February, we launched a public inquiry and an industry research study to gain insight into overdraft practices. Both initiatives are continuing and will...

Today we are expanding our consumer response system to take consumer complaints on checking and savings accounts. These accounts play a critical role in the...

Our live events on checking have ended. You can watch an archived recording of the morning roundtable below, or read Director Richard Cordray's remarks. And...

As we begin our inquiry into overdraft practices, we've issued a consumer advisory on overdraft coverage and fees. Institutions can't charge you for...

Yesterday's CARD Act conference commemorated the first anniversary of the day when many provisions of the Credit CARD Act went into effect. Industry...