In Section 1028 of the Dodd-Frank Act, Congress instructed us to complete a study about arbitration. We released a Request For Information last year seeking input on the scope, methods and data for the study. A number of commenters recommended we survey consumers, and we agree. Hearing directly from consumers will help us do this job better.
Our proposed survey will explore consumer awareness of dispute resolution terms in credit card agreements. The survey will gather information about consumers’ perceptions, preferences, and assumptions related to arbitration proceedings. And the survey will let us put those findings in context by asking similar questions about court proceedings, including class action cases. We’ll incorporate what we learn from the survey into our study.
After this comment period closes, we will refine the proposal based on the feedback we receive, then publish an updated proposal and accept comments on it for another 30 days.