En la CFPB estamos monitoreando el uso de tecnologías de chatbot por las instituciones financieras para garantizar que los consumidores reciban asistencia oportuna y confiable de sus proveedores.
The CFPB is monitoring financial institutions’ use of chatbot technology to ensure consumers receive timely and reliable support from their providers.
The CFPB launched an inquiry into companies that track and collect information on people’s personal lives.
The CFPB is convening government enforcers to sharpen our combined efforts to protect consumers as tech reshapes the financial marketplace.
The CFPB conducts user research and utilizes design sprints to organize our work, allowing us to make listening to the people we serve a core business practice.
At the CFPB, we are proud of the work that we have done to make our systems mobile-friendly and are committed to doing more. Read more about our mobile-first strategy.
The CFPB is hiring product managers, designers, engineers, data scientists, and more to help detect and prevent unfair, deceptive, and abusive practices in financial markets.
We aim to root our work in research and experience from the people we serve. We are excited to unveil our homepage redesign, based on feedback from dozens of people.
The CFPB encourages programmers, data scientists and others with knowledge of the algorithms and technologies used by companies, and who know of potential discrimination or other misconduct within our authority, to report it to the CFPB.