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CFPB Releases Report Detailing Consumer Complaint Response Deficiencies of the Big Three Credit Bureaus

https://www.consumerfinance.gov/about-us/newsroom/cfpb-releases-report-detailing-consumer-complaint-response-deficiencies-of-the-big-three-credit-bureaus/

A new analysis by the Consumer Financial Protection Bureau (CFPB) reveals how changes in complaint responses provided by nationwide consumer reporting companies resulted in fewer meaningful responses and less consumer relief. In 2021, Equifax, Experian, and TransUnion together reported relief in response to less than 2% of covered complaints, down from nearly 25% of covered complaints in 2019.

Data spotlight: Trends in reverse mortgage direct mail advertising

https://www.consumerfinance.gov/data-research/research-reports/data-spotlight-trends-in-reverse-mortgage-direct-mail-advertising/full-report/

Reverse mortgage lenders send millions of advertisements to older adult homeowners via mail every year. The CFPB found that the number of such advertisements increased in 2021 and 2022 compared to the previous five years. These advertisements were largely sent to low-and middle-income households, and to southern and western states.