My mortgage servicer says I never made my payment but I did. What can I do?
You should send a notice of error to your servicer.
If you are at risk of foreclosure or you have been served legal papers, you may also want to consult an attorney. If you need help finding an attorney you can find lawyer referrals in your county and state by visiting the
If you have a problem with your mortgage, you can also submit a complaint with the CFPB online or by calling (855) 411-CFPB (2372).
Take the next step
Submit a complaint
We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.