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About us

We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Learn how the CFPB can help you

My mortgage servicer says I never made my payment but I did. What can I do?

Answer:

You should send a notice of error to your servicer. 

This is a letter with which you would be disputing the error and explaining the issue to your servicer.

If you are at risk of foreclosure  or you have been served legal papers, you may also want to consult an attorney. If you need help finding an attorney you can find lawyer referrals in your county and state by visiting the American Bar Association website

. If you have low or moderate income, visit LawHelp.org to see if there are programs in your state that offer free legal help.

If you have a problem with your mortgage, you can also submit a complaint with the CFPB online or by calling (855) 411-CFPB (2372).

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The content on this page provides general consumer information. It is not legal advice or regulatory guidance. The CFPB updates this information periodically. This information may include links or references to third-party resources or content. We do not endorse the third-party or guarantee the accuracy of this third-party information. There may be other resources that also serve your needs.