CFPB Begins Accepting Payday Loan Complaints
The Bureau is now accepting complaints from borrowers encountering problems with payday loans. Payday loans, also known as "cash advances" or "check loans,"...
Newsroom archive
CFPB and St. Louis Team Up to Help Local Consumers with Questions and Complaints
Today, the Bureau and the City of St. Louis, Missouri announced a partnership to connect consumers with the CFPB to ask questions and submit complaints...
CFPB Takes Action Against Meracord for Processing Illegal Debt-Settlement Fees
Payment Processor to Pay $1.376 Million for Aiding Illegal Practices by Debt-Settlement Companies Today, the Bureau announced an enforcement action against...
CFPB and Jackson, Miss, Team Up to Help Local Consumers with Questions and Complaints
Today, the Bureau and the City of Jackson, Mississippi announced a partnership to connect consumers with the CFPB to ask questions and submit complaints...
Director Cordray Remarks at the National Baptist Convention
We are here to make sure that the problems of the past, which hurt so many consumers, do not happen again. We are here to foresee and prevent the problems...
Hollister K. Petraeus Before the Senate Committee on Veterans’ Affairs
Concerning our education mission, in an effort that I think would be of interest to this committee, my team worked with the Department of Defense (DoD) to...
CFPB and Boston Team Up to Help Local Consumers with Questions and Complaints
Today, the Bureau and the City of Boston announced a partnership to connect consumers with the CFPB to ask questions and submit complaints about financial...
Consumer Financial Protection Bureau Complaint Data Now Searchable by State
"This data puts valuable information in the hands of consumers to help them understand what is happening in their states," said CFPB Director Richard...
Testimony of Richard Cordray at the US Senate Committee on Banking, Housing, and Urban Affairs
The report illustrates the ways we are using the tools Congress has provided us to empower consumers and promote a fair, transparent, and competitive...
CFPB Releases Largest Collection of Federal Consumer Financial Complaint Data
The database allows the public to see what consumers complained about and why, as well as how and when the company in question responds.
Prepared Remarks of Director Richard Cordray at the Consumer Response Field Hearing
And for a brand-new agency like the Bureau, born out of the recent financial crisis, consumer complaints are an opportunity for us to help consumers in...
Consumer Financial Protection Bureau Teams Up with Newark to Help Local Consumers with Questions or Complaints
With today's pilot-program announcement, Newark residents who call 4311 with a question or complaint about consumer financial products or services will be...
CFPB Launches Public Inquiry on the Impact of the CARD Act
The CFPB wants to know how the CARD Act has affected the daily lives of consumers and the behavior of industry.
CFPB Now Taking Complaints on Credit Reporting
Consumer reporting agencies, which include what are popularly called credit bureaus or credit reporting companies, are private businesses that track a...
Remarks by Richard Cordray on the Consumer Complaint Database
One of our key tools to accomplish that task is our ability to receive and process consumer complaints, which allows us to hear directly from consumers...
CFPB Launches Consumer Complaint Database
In December, the CFPB asked the public to comment on a proposed policy of making some credit card complaint data publicly available. After considering those...
CFPB Publishes Private Student Loan Borrower Comments
These comments contain unique, detailed, and personal depictions of consumer experiences with private student loan debt.
CFPB Invites Consumers to Ask CFPB
"Ask CFPB gives consumers answers in plain language so they can make sound financial decisions. But today's launch is just the beginning – we will continue...
CFPB Now Taking Private Student Loan Complaints
The CFPB will assist all borrowers experiencing problems taking out a private student loan, repaying their private student loan, or managing a student loan...
Consumer Financial Protection Bureau now taking complaints on checking accounts
Almost nine out of ten American households have at least one checking account, and many also maintain a savings account. Yet, despite the fact that they are...
CFPB Begins Taking Whistleblower Tips
The CFPB is welcoming information about potential violators from current or former employees, contractors, vendors, and competitor companies. The Dodd-Frank...
CFPB Releases Initial Report on Credit Card Complaints
The CFPB is using the information learned in the first few months of credit card complaints to help identify problems in the market. After careful analysis...
CFPB Ready to Help Consumers on Day One
The Bureau hit the ground running this week, launching functions and issuing a variety of required rules and reports that represent important steps in...
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