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Opportunities for technologists at the CFPB

https://www.consumerfinance.gov/about-us/careers/cfpb-technologist/

Our mission demands smart, usable and reliable technology and technologists. The CFPB offers two tracks (an ‘Investigation and Supervision’ track and a ‘Technology and Innovation’ track) for skilled technologists who are passionate about using their skills to ensure consumer financial services are fair, transparent, and competitive. We regularly seek technical experts to join our team.

Chatbots in consumer finance

https://www.consumerfinance.gov/data-research/research-reports/chatbots-in-consumer-finance/chatbots-in-consumer-finance/

Many financial institutions are using advanced technologies to deploy customer service chatbots. Poorly designed chatbots can lead to customer frustration, reduced trust, and even violations under the law.

Prepared Remarks of CFPB Director Rohit Chopra at the Global Financial Innovation Network’s Annual General Meeting

https://www.consumerfinance.gov/about-us/newsroom/prepared-remarks-of-cfpb-director-rohit-chopra-at-the-global-financial-innovation-networks-annual-general-meeting/

The CFPB notes that there are a few things that routinely come up, especially related to ensuring that startups and new businesses can emerge, bring their services to market, and challenge incumbents.

LFG (Looking for gamers): CFPB wants to hear about your video game loot

https://www.consumerfinance.gov/about-us/blog/lfg-looking-for-gamers-cfpb-wants-to-hear-about-your-video-game-loot/

The CFPB invites video gamers to share their experiences with video game currencies, gaming companies, fraud, scams, and account hacks.

Prepared Remarks of CFPB Director Rohit Chopra, Vice Chair of the Financial Literacy and Education Commission, on Fraud in Consumer Payments

https://www.consumerfinance.gov/about-us/newsroom/prepared-remarks-of-cfpb-director-rohit-chopra-vice-chair-of-the-financial-literacy-and-education-commission-on-fraud-in-consumer-payments/

Since late 2021, the CFPB has been analyzing the various vectors where fraud is being perpetrated today and is identifying the new ways where we expect fraud to be perpetrated in the future. Addressing these will require a range of policy tools and private-sector action.

Archive of past events

https://www.consumerfinance.gov/about-us/events/archive-past-events/

View all past events hosted by the Consumer Financial Protection Bureau.

Prepared Remarks of CFPB Director Rohit Chopra at the Congressional Black Caucus Foundation's 53rd Annual Legislative Conference

https://www.consumerfinance.gov/about-us/newsroom/prepared-remarks-of-cfpb-director-rohit-chopra-at-the-congressional-black-caucus-foundations-53rd-annual-legislative-conference/

Director Chopra delivered remarks on housing, including refinancing, appraisals, and other topics.

Our agency-wide effort to listen to the people we serve

https://www.consumerfinance.gov/about-us/blog/our-agency-wide-effort-to-listen-to-the-people-we-serve/

The CFPB conducts user research and utilizes design sprints to organize our work, allowing us to make listening to the people we serve a core business practice.

CFPB calls tech workers to action

https://www.consumerfinance.gov/about-us/blog/cfpb-calls-tech-workers-to-action/

The CFPB encourages programmers, data scientists and others with knowledge of the algorithms and technologies used by companies, and who know of potential discrimination or other misconduct within our authority, to report it to the CFPB.

Designing for the people we serve

https://www.consumerfinance.gov/about-us/blog/designing-for-the-people-we-serve/

We aim to root our work in research and experience from the people we serve. We are excited to unveil our homepage redesign, based on feedback from dozens of people.

Director Kraninger's Remarks at TCH-BPI Conference

https://www.consumerfinance.gov/about-us/newsroom/director-kraningers-remarks-tch-bpi-conference/

Thank you, Rob, for that kind introduction. I’m honored for the invitation to speak at your conference.

Video: A message from Director Cordray

https://www.consumerfinance.gov/about-us/blog/video-a-message-from-director-cordray/

A message from Director Cordray.

Virtual info session: Opportunities for early career technologists at the CFPB

https://www.consumerfinance.gov/about-us/events/archive-past-events/virtual-info-session-opportunities-for-early-career-technologists-at-the-cfpb/

Use your technical expertise to help detect and prevent unfair, deceptive, and abusive practices in financial markets.

Continuing our promise of diversity

https://www.consumerfinance.gov/about-us/blog/continuing-our-promise-of-diversity/

Today is my first day as the Director of the Office of Minority and Women Inclusion at the CFPB. I'm coming to the CFPB after serving nine years at the U.S...

Fall 2023 Consumer Advisory Board Meeting

https://www.consumerfinance.gov/about-us/events/archive-past-events/fall-2023-consumer-advisory-board-meeting/

The CAB will discuss broad policy matters related to the Bureau’s Unified Regulatory Agenda and general scope of authority.

CFPB and IHS joint letter re: Protecting approved Purchased/Referred Care program patients from improper bills

https://www.consumerfinance.gov/about-us/newsroom/cfpb-and-ihs-joint-letter-re-protecting-approved-purchase-dreferred-care-program-patients-from-improper-bills/

Joint letter from the CFPB and IHS to medical providers, suppliers, billers, and debt collectors re: improper bills.

CFPB Symposium: Cost-Benefit Analysis in Consumer Financial Protection Regulation

https://www.consumerfinance.gov/about-us/events/archive-past-events/cfpb-symposium-cost-benefit-analysis-consumer-financial-protection-regulation/

This Symposium will focus on the use of cost benefit analysis in consumer financial protection regulation.

CFPB Symposium: Consumer Access to Financial Records

https://www.consumerfinance.gov/about-us/events/archive-past-events/cfpb-symposium-consumer-access-financial-records/

Featuring remarks from Bureau Director Kathleen Kraninger, this Symposium will focus on consumer-authorized data access and Section 1033 of the Dodd-Frank Act. The Bureau faces several important policy decisions in the coming years and the symposia series aims to stimulate a robust and proactive dialogue to assist the Bureau in its policy development process.

Join us in Cleveland and New York: We’re recruiting a 21st century supervision workforce

https://www.consumerfinance.gov/about-us/blog/join-us-in-cleveland-and-new-york-were-recruiting-a-21st-century-supervision-workforce/

Since we opened for business on July 21, 2011, we have been building our supervision team. On Friday, April 27 in Cleveland and Friday, May 4 in New York...

Remittance Rule Session

https://www.consumerfinance.gov/about-us/blog/remittance-rule-session/

Updated on August 8, 2013: The remittance rule goes into effect October 28, 2013. Visit the remittance rule page for additional information regarding the...