Blog archive

We surveyed consumers regarding their views and experiences in debt collection, and today we have released a report on our findings.

A lack of clear rules of the road in the debt collection market puts consumers at a disadvantage.

Join us for a field hearing in Sacramento, Calif., about debt collection.  The hearing will take place on Thursday, July 28 at 11 a.m. PDT.

An important part of the CFPB's mandate from Congress is to make rules governing consumer finance markets more effective and to create new rules when...

Morgan Drexen has gone out of business. If you are a Morgan Drexen customer, you must take action on your debts. You can also request a refund of any money...

Chase has already begun compensating consumers and will contact you if you are eligible for payment.

An important part of our mandate is to make rules more effective and create new rules when necessary. Today, we're posting a semi-annual update of our...

Today we're announcing that we filed a lawsuit against a robo-call debt collection operation, including its ringleaders, their companies, and service...

Servicemembers, veterans and military families have submitted more than 11,000 debt collection complaints to the CFPB since we began accepting them in July...

Our investigation found that the companies illegally filed thousands of lawsuits in Virginia against consumers who didn't live or purchase goods there: over...

Today, we held a field hearing on medical debt collection in Oklahoma City, OK. The hearing featured remarks from Director Richard Cordray, as well as...

An estimated 43 million Americans are dealing with medical debt. Debt collection is the top complaint we’ve received since September 2013 and medical collections make up 52 percent of collection accounts on credit reports, far outpacing all other types of debt. Learn more about how you can keep medical debt in check.

Since September 2013, debt collection has been the top complaint at the CFPB. A staggering 52 percent of all collection accounts on credit reports are...

Join us for a field hearing in Oklahoma City, OK on medical debt collection.

Today, we're posting a semi-annual update of our rulemaking agenda in conjunction with a broader initiative led by OMB to publish a Unified Agenda of...

We held a roundtable discussion, Debt collection and the Latino community in Long Beach, California. During our discussion, we heard from advocates...

Join us for a joint FTC/CFPB roundtable entitled, "Debt Collection and the Latino Community," which will examine how debt collection and credit reporting...

We’re glad Venida got the help she needed, and we want to make sure that you know that we’re here for you too.

We’re glad William got the help he needed, and we want to make sure that you know that we’re here for you too.

Today, we're posting a semi-annual update of our rulemaking agenda in conjunction with a broader initiative led by OMB to publish a Unified Agenda of...

In the Snapshot of complaints received from servicemembers, veterans, and their families that we're releasing today, you'll find the types and trends of...

We're considering issuing rules for the debt collection industry, but first we want to hear from you so we can learn more about the debt collection system...

Updated on May 22, 2014 Today, in addition to two bulletins putting companies on notice about harmful debt collection practices, we're also releasing new...

We were in Portland, Maine for a field hearing on debt collection practices. There were remarks from CFPB Director Richard Cordray, as well as testimony from consumer groups, industry representatives, and members of the public.

Join us for a field hearing in Portland, Maine on debt collection. The hearing will take place on Wednesday, July 10 at 11 a.m. EDT. The event will feature...