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Consumer Financial Protection Bureau Settles with Military Travel Lender and Servicer

Edmiston Marketing, LLC Hid Credit Costs and USA Service Finance, LLC Overcharged Servicemembers for Add-on Product

Washington, D.C. — Today the Consumer Financial Protection Bureau (Bureau) announced settlements with Edmiston Marketing, LLC, also called Easy Military Travel, its principal, Brandon Edmiston, and USA Service Finance, LLC (USASF). Easy Military Travel, which was located in Murray, Kentucky and is no longer operating, offered and extended financing for airline tickets to military servicemembers and their families and was owned and managed by Edmiston. USASF, which is located in Mayfield, Kentucky, is a company that services travel-related loans, including loans made by Easy Military Travel, for servicemembers. 

The Bureau found that Easy Military Travel and Edmiston misrepresented the true cost of credit in violation of the Consumer Financial Protection Act of 2010 (CFPA). Specifically, Easy Military Travel charged a fee to consumers who obtained financing through Easy Military Travel above the fee that it charged to consumers who paid in full. Easy Military Travel failed to include that fee in the finance charge or the annual percentage rate for consumers who obtained financing, even though it was a cost of credit. Easy Military Travel representatives, at the direction of Edmiston, also quoted falsely low monthly interest rates over the telephone to consumers. 

The Bureau also found that Easy Military Travel failed to provide consumers required information about the terms of credit, such as the amount financed, in violation of the Truth in Lending Act (TILA) and its implementing Regulation Z. The Bureau also found that Easy Military Travel failed to provide consumers with the total costs of purchasing airline tickets through financing in violation of the Telemarketing Sales Rule (TSR) and the total of payments in violation of TILA and Regulation Z. The Bureau also found that Edmiston provided substantial assistance to Easy Military Travel’s violations of the CFPA and the TSR. 

The Bureau found that USASF, which serviced travel loans made by Easy Military Travel, engaged in deceptive practices in violation of the CFPA by overcharging servicemembers and their families for a debt-cancellation product for loans financing airline tickets made by Easy Military Travel and  purchased and serviced by USASF. The Bureau also found that USASF violated Regulation V, which implements the Fair Credit Reporting Act, because it never established, reviewed, or updated any written policies or procedures regarding the accuracy and integrity of the consumer information it furnished to consumer reporting agencies.

The consent order issued against Easy Military Travel and Edmiston requires restitution to servicemembers and their families who paid the hidden finance charges by imposing a suspended judgment in the amount of $3,468,224. The consent order also requires Easy Military Travel and Edmiston to pay a civil money penalty of $1, and prohibits them from future consumer lending targeted to servicemembers and their families. The suspension of the payment for restitution, as well as the $1 civil penalty, are based on Easy Military Travel’s and Edmiston’s inability to pay more based on sworn financial statements submitted to the Bureau. Harmed consumers may be eligible for relief from the Bureau’s Civil Penalty Fund.

The consent order issued against USASF requires it to provide redress to borrowers who were overcharged for the debt-cancellation product, including paying $54,625 in restitution to borrowers with no outstanding balance on their loans and issuing additional restitution in the form of account credits to borrowers with outstanding balances. The consent order also requires USASF to pay a civil money penalty of $25,000 to the Bureau. The consent order prohibits USASF from collecting on or selling the travel loans purchased from Easy Military Travel. The consent order also requires USASF to establish and update reasonable written policies and procedures for the accuracy and integrity of consumer information it furnishes to consumer reporting agencies.  

The consent order filed against Easy Military Travel and Edmiston is available at: https://files.consumerfinance.gov/f/documents/cfpb_edmiston-et-al_consent-order_2019-11.pdf

The consent order filed against USASF is available at: https://files.consumerfinance.gov/f/documents/cfpb_usa-service-finance_consent-order_2019-11.pdf

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The Consumer Financial Protection Bureau is a 21st century agency that helps consumer finance markets work by regularly identifying and addressing outdated, unnecessary, or unduly burdensome regulations, by making rules more effective, by consistently enforcing federal consumer financial law, and by empowering consumers to take more control over their economic lives. For more information, visit consumerfinance.gov.