CFPB v. Western Benefits Group, LLC
The CFPB found that Western Benefits Group violated the Telemarketing Sales Rule (TSR) and the Consumer Financial Protection Act of 2010 (CFPA).
The consent order executed on May 20, 2024, (i) requires Western Benefits Group to permanently cease all operations, (ii) voids agreements with consumers relating to student-loan debt-relief, and (iii) prohibits assessing and collecting any fees from consumers under these agreements. The CFPB order also required Western Benefits Group to pay a civil money penalty of $400,000.
Victim compensation
CFPB has contracted RUST Consulting to administer payments for this case and answer consumers' questions.
For questions related to this case, please:
- Call: 1-800-419-5275
- Email: westernbenefits_info@rustcfpbconsumerprotection.org
- Mail: CFPB v Western Benefits, Third Party Administrator – 9033
PO Box 2561
Faribault, MN 55021-9561
Important dates
January 28, 2026 – Ongoing: Distribution