CFPB v. Sutherland

A lawsuit was brought by the Consumer Financial Protection Bureau (CFPB) against the companies, NOVAD Management Consulting, LLC, Sutherland Global Services, Inc., Sutherland Mortgage Services, Inc., and Sutherland Government Solutions, Inc.  The CFPB alleged the companies failed to effectively service home equity conversion mortgages, also called reverse mortgages. The CFPB also alleged that the companies sent incorrect letters about repayments and ignored customer requests and questions, which may have resulted in borrowers fearing foreclosure, paying unnecessary costs, and losing out on home sales.