CFPB v. Navient
A lawsuit was brought by the Consumer Financial Protection Bureau (CFPB) against the companies, Navient Corporation, Navient Solutions, LLC, and Pioneer Credit Recovery, Inc. The CFPB alleged the Navient companies illegally steered borrowers into forbearance, instead of income-driven repayment plans. The CFPB also alleged that Pioneer Credit Recovery, Inc. gave wrong information to credit reporting companies about some discharged student loans.
Affected consumers are receiving a check because of a settlement in this lawsuit. The payments do not change or reduce any student loans affected consumers may have, and they should continue to work with their student loan servicers.
Victim compensation
The CFPB has contracted Rust Consulting to administer payments for this case and answer consumers' questions.
For questions related to this case, please:
- Call:1-800-711-8418 (toll-free)
- Email: navient_info@rustcfpbconsumerprotection.org
- Write: CFPB v Navient
P.O. Box 2561
Faribault, MN 55021-9561
Victim compensation: Important dates
February 13, 2026 – Ongoing