CFPB v. Fay Servicing, LLC
We are the Consumer Financial Protection Bureau (CFPB), a federal government agency that enforces laws that protect consumers. The CFPB issued a consent order against Fay Servicing.
The Bureau ordered Fay Servicing, LLC to address violations of a 2017 order, Regulation X, and the Consumer Financial Protection Act. A consent order required Fay Servicing to pay $3 million in consumer redress and a $2 million civil money penalty.
More information about this case, including the final court order, can be found in our Enforcement Actions section.
Victim compensation
The CFPB contracted with Rust Consulting to administer payments for this case and answer consumers’ questions. For questions related to this case, please:
- Call: 1-800-804-3454
- Email: fayservicing_info@rustcfpbconsumerprotection.org
- Write: CFPB v Fay Servicing Third Party Administrator – 9085
PO Box 2561
Faribault, MN 55021-9561
Important dates
March 6, 2026 – Ongoing: Distribution