This blog was originally posted on March 13, 2020 and has been updated on April 3, 2020 to reflect new information.
You can take steps to help protect yourself or a loved one from the financial impact of the coronavirus.
For the latest updates visit the CFPB’s Coronavirus landing page.
Steps to take if you have trouble paying your bills or meeting other financial obligations
If you have trouble paying your bills, or loans, or paying on time, there may be a number of options to help, especially if you reach out early to your lenders or creditors.
Contact your lenders, loan servicers, and other creditors
If you’re not able to pay your bills on time check their websites, to see if they have information that can help you.
The CFPB and other financial regulators have encouraged financial institutions to work with their customers to meet their community needs.
If you can’t make a payment now, need more time, or want to discuss payment options, contact your lenders and servicers to let them know about your situation. Being behind on your payments can have a lasting impact on your credit.
Credit card companies and lenders may be able to offer you a number of options to help you. This could include waiving certain fees like ATM, overdrafts, and late fees, as well as allowing you to delay, adjust, or skip some payments.
When contacting your lenders, be prepared to explain:
- Your financial and employment situation
- How much you can afford to pay
- When you’re likely to be able to restart regular payments
- Be prepared to discuss your income, expenses and assets
Work with housing and credit counselors to understand your options
These trained professionals provide advice for little or no cost, and they will work with you to discuss your situation, evaluate options, and even help you negotiate with your lenders and servicers.
- HUD-Approved Housing Counseling Agencies. The U.S. Department of Housing and Urban Development (HUD)-approved housing counseling agencies can discuss options with you if you’re having trouble paying your mortgage loan or reverse mortgage loan. This may also include forbearance or a modified payment program.
- Credit Counselors. Reputable credit counseling organizations are generally non-profit organizations that can advise you on your money and debts, and help you with a budget. Some may also help you negotiate with creditors. There are specific questions to ask to help you find a credit counseling organization to work with.
Warning: If you’re considering working with a debt settlement company to address your debts, be skeptical of any company that promises to do it for an upfront fee.
Trouble paying your mortgage?
If you can’t pay your mortgage, or can only pay a portion, contact your mortgage servicer.
It may take a while to get a loan servicer on the phone. Loan servicers are experiencing a high call volume and may also be impacted by the pandemic.
If you are renting from an owner who has a federally backed mortgage, the CARES Act provides for a suspension or moratorium on evictions. Read more in our renter section of the mortgage relief blog.
Trouble paying your student loans?
If you have student loans, you have options.
If your loan is held by the federal government, your loan payments are postponed with no interest until September 30, 2020.
For other kinds of student loans (such as a federal student loan held by a commercial lender or the institution you attend, or a private student loan held by a bank, credit union, school, or other private entity) contact your student loan servicer to find out more about your options.
Trouble paying your credit cards?
You may also want to work with a credit counselor. Reputable credit counseling organizations are generally non-profit organizations that can advise you on your money and debts, and help you with a budget. Some may also help you negotiate with creditors. There are specific questions to ask to help you find a credit counseling organization to work with.
Trouble paying your auto loan?
Your lender may have options that will help. Our tips include changing the date of your payment, requesting a payment plan, and asking for a payment extension.
How to work with your bank or credit union
With many of us staying home to help flatten the coronavirus curve, online banking allows you to handle your finances from the comfort of home. Here are some tips for people who are new to online or mobile banking.
Generally, all bank deposits up to $250,000 are insured by the . Deposits at all federal credit unions, and the vast majority of state-chartered credit unions, are also insured up to $250,000 by the (NCUSIF). Here is more from the FDIC Chairman Jelena McWilliams.
How to work with debt collectors
If you currently have a debt in collections, you can work with collectors to identify a realistic repayment plan.
The Bureau offers a number of resources for contacting and negotiating with debt collection companies, especially as we deal with the impact of the coronavirus.
How to stay on top of your credit reports
If you’re working with lenders and other creditors on payment assistance programs or forbearance, routinely check your credit reports to make sure the reports are accurate and that any delinquencies have not been improperly reported. Your credit reports and scores play an important role in your future financial opportunities.
We’ve got more information on how to protect your credit from the impacts of the coronavirus pandemic, including new information on the CARES Act.
What to do if you lose your income
State and local governments vary in the programs and offerings to help those financially impacted by the coronavirus.
You can look to your to identify current options for benefits. The recently passed , and to provide an extra $600 per week as well as an additional 13 weeks of benefits. Your may also have information.
Older adults may be impacted by the coronavirus and quarantine procedures in different ways than the general public. There may be government benefits available to older adults who need financial help. Visit for more information and to see if you qualify for any state or local assistance.
Be aware of potential scam attempts
Scammers look for opportunities to take advantage of the vulnerable, especially during times of emergencies or natural disasters. Be cautious of emails, texts, or social media posts that may be selling fake products or information about emerging coronavirus cases.
Learn more about how to prevent, recognize, and report fraud and scams.
Protecting Older Adults
Scammers often target older adults because they may have more assets or regular income in the form of retirement benefits or savings and because they’re often more polite and trusting than other age groups. As for serious illness they may also be isolating themselves.
Social isolation is already an issue for older adults and can lead to a host of issues, including an increased likelihood of falling for scams due to a need to connect to others. This issue could grow in response to virus prevention tactics like social distancing and quarantines. Phone calls and video chats can help older adults and their families connect during this period where health officials encourage limiting contact.
Older adults, as well as their family members should be aware of common types of scams, as well as how to prevent and report them. Our Money Smart for Older Adults Resource guide can help.
Need more help or have a complaint?
If you have a problem with a financial product or service, try reaching out to the company first. Companies can usually answer questions unique to your situation and more specific to the products and services they offer. We can also help you connect with the company if you have a complaint.
We help consumers connect with financial companies to understand issues, fix errors, and get direct responses about problems. When you submit a complaint we work to get you a response—most companies respond to complaints within 15 days.
You can submit your complaint online. The company may contact you directly to confirm information provided in your complaint before it responds. In some cases, the company will let you know their response is in progress and will provide a final response within 60 days.
Editorial note: This blog was originally posted on March 13, 2020, and has been updated to reflect new information.
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Find more information regarding COVID-19 from CFPB
We’re working to continuously update information for consumers during this rapidly evolving situation.
We will publish all COVID-19-related information and blogs to our resource page. Information should be considered accurate as of the blog publish date.