We're currently experiencing technical issues that have delayed the refresh of data in the Consumer Complaint database.
We're currently experiencing technical issues that have delayed the refresh of consumer complaint narratives in the Consumer Complaint database.
We expect to refresh the data in the next few days.
Things to know before you use the database
Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. Learn more
Complaints are not necessarily representative of all consumers’ experiences with a financial product or company. Learn more
We don’t verify all the allegations in complaint narratives. Learn more
Map complaints by state
Our interactive map shows complaints submitted during the last three years. You can switch between the total complaints submitted or complaints submitted per 1,000 population (the total number of complaints in the geographic area per 1,000 persons living in that area, based on the 2017 American Community Survey (ACS) data).
Selecting a state takes you to the Consumer Complaint Database where you can apply more filters or change the time period. View interactive map
View, sort, and filter data right in your browser.
All complaint data we publish is freely available for anyone to use, analyze, and build on.
Every spring, we report to Congress about trends observed in the complaints we received the prior year in our Consumer Response Annual Report.
Download the data
Our reports highlight some of what we’re seeing in the complaints we handle, but know there are more ways to use, analyze and build on the data. That’s why we make it possible for you to download the data, once we have taken steps to remove personal information.
You can download all complaint data as either a CSV or JSON file here, or you can download a subset of the data—such as all complaints for a specific product—by filtering the full data set and exporting your results.
Use our data
Looking to export our data and have more control over it? Use our Open Data API.
Have a question about a data field?