How do I determine who to pay and when to pay my private student loans?
For private student loans, your lender or servicer should provide you with information on how, when, and to whom to pay your loan.
This can come in the form of a monthly email or a billing statement that is sent to you by U.S. mail each month. Some lenders provide a “welcome kit” or phone call when a borrower enters repayment. Contact your loan servicer for more information.
Your servicer should be listed on your original loan paperwork (such as a promissory note or disbursement notice). If you can’t find those papers, your school’s financial aid office may be able to assist you in locating your lender or servicer.
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Submit a complaint
We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.