New rules, fewer runarounds for mortgage borrowers
When you take out a mortgage loan to buy a home, you trust the mortgage servicing industry to work. Mortgage servicers are responsible for sending you...
Blog archive
See you soon Atlanta, GA!
Join us for a field hearing on mortgage policy on Thursday, Jan. 17, 2013, featuring remarks from CFPB Director Richard Cordray, as well as testimony from...
Assuring consumers have access to mortgages they can trust
Today, we're issuing one of our most important rules to date, the Ability-to-Repay rule. It's designed to assure the reliability of mortgages – making sure...
Live from Baltimore, MD!
We were in Baltimore, MD for a field hearing on mortgage policy. Today's live event has ended. If you missed the event, you can read CFPB Director Cordray's...
See you soon, Baltimore, MD!
Join us for a field hearing on mortgage policy on Thursday, Jan. 10, 2013, featuring remarks from CFPB Director Richard Cordray, as well as testimony from...
Save the Date, Baltimore, MD, and Atlanta, GA!
Join us for two events on mortgage policy. On Thursday, Jan. 10, 2013, we will hold a field hearing in Baltimore, Md. On Thursday, Jan. 17, 2013, we will...
Why you should be suspicious of government logos
No, really. Just because something has a government logo on it doesn't mean that it's legitimate. Just today, we announced that we're cracking down on two...
Buyer beware – Potentially deceptive mortgage ads are targeting veterans and older Americans
Today, along with the Federal Trade Commission (FTC), our Office of Enforcement sent letters to a number of lenders concerning potential violations of the...
More time for comments on proposed changes to the definition of the finance charge
One part of our proposed rule to improve the disclosures consumers receive when applying for and closing on a mortgage was a change to the current...
Meet Tom from Virginia
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Your chance to weigh in on mortgage servicing
Your opinion is important – weigh in now. As we talked about on Friday, the Bureau is trying to put the customer service back in mortgage servicing. We are...
Putting the ‘service’ back in ‘mortgage servicing’
Today, we're proposing new mortgage servicing rules. So, what's mortgage servicing and why does it need the new rules? The short answer is that mortgage...
Foreclosure help is free, and scams are expensive
If you're having trouble paying your mortgage, we can help you get connected to a HUD-approved housing counselor at no cost to you. The counselor can help...
Explainer: Why did it take 1,099 pages to propose a three-page mortgage disclosure?
Dear CFPB, Recently, I saw your notice of proposed rulemaking to combine and simplify existing mortgage disclosures. It's 1,099 pages long! Why does it take...
Meet Ronald from Georgia and Nelda from California
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Know Before You Owe: Introducing our proposed mortgage disclosure forms
With something as important as a mortgage, you ought to be able to get up-front, easy-to-understand information that lets you compare different offers and...
Know Before You Owe: How we learned to build a better mortgage disclosure
This is the post second in a series. Yesterday, we looked at the origins of the Know Before You Owe project for simplifying mortgages. Today, we look back...
Preparing for new mortgage disclosures: A look back at Know Before You Owe
The idea behind Know Before You Owe is simple: we believe in making disclosures simpler and more effective, and doing so with the input of the people who...
Help for Military Homeowners
The No. 1 topic they've raised with me is the decline in home values and the frightening prospect that – if their home is underwater – a Permanent Change of...
Learn more about the Independent Foreclosure Review
We hear often from consumers with questions and concerns about foreclosure. Last week, the Federal Reserve released a video that may be helpful. Many...
Help the CFPB solve the most common consumer mistakes
We all make mistakes. That's part of what makes us human. When we can, we learn from our mistakes. That's why we at the Bureau want to understand more about...
Educating and empowering American consumers
There are certain occasions in everyone's life when one decision can have long-lasting effects. How will you pay for college? Which mortgage should you...
New HAMP enhancements will help military homeowners
This post also appears on the Department of the Treasury blog. Our military families make many sacrifices for our nation, and not just when a servicemember...
What the proposed mortgage servicing rules could mean for you
Delinquencies. Defaults. Foreclosures. Let's face it: before the housing crisis, these and many other terms were foreign to many of us. Since 2008, however...
Who is going to help with your complaint about an auto or installment loan?
We recently launched the first phase of a new system to help consumers who have problems with auto loans and other types of installment loans, such as loans...
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