New York City students and recent graduates: Join us on October 26th.
Whether you're an undergraduate, recent grad or grad student, we want you to bring your skills and drive here. As a growing agency, we're looking to bring...
Blog archive
Now accepting credit reporting complaints
In the past year we have taken big steps toward making consumer financial markets work better for consumers and responsible companies, and consumer...
The next front? Student loan servicing and the cost to our men and women in uniform
Today, I joined the Secretary of Defense at the Pentagon to announce a report about the servicing obstacles that servicemembers face in paying off student...
Helping small businesses understand and comply with the new remittance rule
Updated on August 8, 2013: The remittance rule goes into effect October 28, 2013. Visit the remittance rule page for additional information regarding the...
Remittance Rule Session
Updated on August 8, 2013: The remittance rule goes into effect October 28, 2013. Visit the remittance rule page for additional information regarding the...
Save the date, Seattle, Washington!
Join us for a field hearing in Seattle, Washington on debt collection. The field hearing will take place on Wednesday, Oct. 24, 2012, at 10 a.m at the...
Updates to the consumer complaint database
We're excited to announce that we're no longer in beta with our consumer complaint database. We launched the beta version on June 19th publishing...
Order: American Express is responsible for compensating customers for illegal practices
As a result of today's order, American Express must repay an estimated $85 million to approximately 250,000 consumers. American Express will return the...
Consumers expect, and deserve, that companies follow the rules
Today, in close partnership with our fellow banking regulators, we are ordering three subsidiaries of the American Express Company to put some $85 million...
Live from St. Louis, MO!
We were in Missouri today to hold our first Consumer Advisory Board meeting. Today's live events have now ended. You can read CFPB Director Richard...
Working to help industry understand and comply with the new remittance rule: Countries list and webinar
Updated on August 8, 2013: The remittance rule goes into effect October 28, 2013. Visit the remittance rule page for additional information regarding the...
What do you think about our draft strategic plan for the next five years?
We have an expansive, vital mission: to make markets for consumer financial products and services work for Americans. But, how do we do that with limited...
How will the Discover order handle refunds?
As a result of today’s order, Discover will pay approximately $200 million in restitution to more than 3.5 million consumers.
Enforcing consumer protections by gathering information for investigations
The mission of the CFPB is to ensure compliance with federal consumer financial laws through effective enforcement of those laws. When the Office of...
Save the date, St. Louis, MO!
Join us for the inaugural meeting of our new Consumer Advisory Board in St. Louis, Missouri. The meeting will take place on Thursday, September 27, 2012, at...
More time for comments on proposed changes to the definition of the finance charge
One part of our proposed rule to improve the disclosures consumers receive when applying for and closing on a mortgage was a change to the current...
Student Banking 101
Choosing your first bank account is an important decision. Unlike that first school ID photo, your first banking relationship could last long after you...
More than 70 percent of people with 401(k)s don’t realize they’re paying fees
Last week, I got my 401(k) plan fee disclosure notice in the mail. I almost threw it away. At first, it looked like all of those form notices you get – you...
Research updates on private student loans
Last month, we released a report to Congress with the Department of Education on the private student market. This report helped shed light on how the...
Meet Tom from Virginia
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Your chance to weigh in on mortgage servicing
Your opinion is important – weigh in now. As we talked about on Friday, the Bureau is trying to put the customer service back in mortgage servicing. We are...
Putting the ‘service’ back in ‘mortgage servicing’
Today, we're proposing new mortgage servicing rules. So, what's mortgage servicing and why does it need the new rules? The short answer is that mortgage...
Meet Julio from Florida
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Meet Jonna from Texas
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Open for amicus suggestions
In the past eight months, we've filed six amicus briefs – also known as "friend-of-the-court" briefs – in cases about federal consumer financial protection...
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