So, how do I submit a complaint?
This post is part of a series for National Consumer Protection Week We began taking credit card complaints in July 2011, and we now can help with complaints...
Blog archive
Launching the college credit card agreement database
Recently we released the 2012 Annual Report to Congress on College Credit Card Agreements, as well as a database where you can read individual agreements...
How will the Discover order handle refunds?
As a result of today’s order, Discover will pay approximately $200 million in restitution to more than 3.5 million consumers.
Meet Jonna from Texas
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
Meet Ronald from Georgia and Nelda from California
Since we launched on July 21st 2011, we've heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the...
How to stop mystery credit card fees
When you're activating a new credit card, watch for "the pitch." When you call to activate a new credit card, you may be routed to representatives who try...
Making consumer complaints available to the public
Today marks a major step forward in our work to protect consumers. In a first by a federal financial regulator, the Bureau will share with the public...
Help the CFPB solve the most common consumer mistakes
We all make mistakes. That's part of what makes us human. When we can, we learn from our mistakes. That's why we at the Bureau want to understand more about...
Empowering America’s consumers
Last week, I joined the Bureau as Assistant Director of the Office of Financial Empowerment, which is part of our Division of Consumer Education and...
Who is going to help with your complaint about an auto or installment loan?
We recently launched the first phase of a new system to help consumers who have problems with auto loans and other types of installment loans, such as loans...
Live from Cleveland
On December 7th, Raj Date announced the Bureau's initiative to develop a shorter, simpler credit card agreement that spells out the terms for the consumer...
Know Before You Owe: Making credit card agreements readable
A credit card agreement is a document that lays out the terms and features of a credit card. Millions of times every year, financial institutions send out...
Credit card complaints, by the numbers
We've been taking your complaints on credit cards at the CFPB since we officially opened for business on July 21, 2011. Today, we released an interim report...
Co-signing on campus?
Credit card issuers and private student lenders have long had a presence at America's colleges and universities. In fact, there are more than 1,000 special...
The CARD Act Conference: What We Learned
Last month, one year after the date that many CARD Act provisions took effect, the CFPB held a conference on the credit card marketplace. Credit card...
Asking the public about the CARD Act
Yesterday's CARD Act conference commemorated the first anniversary of the day when many provisions of the Credit CARD Act went into effect. Industry...
The Credit CARD Act turns one
One year ago many provisions of the Credit CARD Act took effect. To mark this occasion, the CFPB held a conference to examine what has happened in the past...
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