Skip to main content

My mortgage servicer has not responded to a notice of error or information request that I sent. What can I do?

If you have a problem with your mortgage, you can submit a complaint to the CFPB.

Here are some possible red flags to keep in mind:

  • It’s been more than five days (not including weekends and legal public holidays) since your servicer received the notice of error or information request, and you haven’t received any communication from your servicer.
  • You received an initial written acknowledgement of your request, but it’s been more than 30 days (not including weekends and legal public holidays) since your servicer received the notice of error or information request, and you haven’t received any additional communications.

You can submit a complaint to the CFPB online or by calling (855) 411-CFPB (2372).

Take the next step

Submit a complaint

We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.

Submit a complaint

Was this answer helpful to you?

Please do not share any personally identifiable information (PII), including, but not limited to: your name, address, phone number, email address, Social Security number, account information, or any other information of a sensitive nature.