Can I send a QWR, error dispute, or information request to my mortgage servicer no matter what kind of mortgage I have?
If you have a closed-end mortgage, your mortgage servicer is required to follow certain rules.
With a closed-end mortgage (in which you receive the entire loan amount upfront and cannot redraw after that), your mortgage servicer is required to follow certain rules if you send a Qualified Written Request (QWR), notice of error, or request for information. However, your servicer isn’t required to follow these rules if you send one of these documents about a home equity line of credit.
If you have a problem with your mortgage, you can submit a complaint with the CFPB online or by calling (855) 411-CFPB (2372).
Take the next step
Submit a complaint
We’ll forward your issue to the company, give you a tracking number, and keep you updated on the status of your complaint.