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We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

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Can I send a QWR, error dispute, or information request to my mortgage servicer no matter what kind of mortgage I have?

If you have a closed-end mortgage (in which you receive the entire loan amount upfront and cannot redraw after that), your mortgage servicer is required to follow certain rules if you send a Qualified Written Request (QWR), notice of error, or request for information.  However, your servicer isn’t required to follow these rules if you send one of these documents about a home equity line of credit.

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